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There are exciting opportunities for you at RI’s most comprehensive orthopedic practice!

Our mission is to be the orthopedic practice of choice for those seeking a personal approach to orthopedic care. We promise our patients an unconditional commitment to patient satisfaction, evidence-based quality, and education that empowers them to play an active role in their treatment.

We’re looking for compassionate professionals with a deep understanding of what it means to be a patient and the toll that musculoskeletal conditions can take on your body, and your life. We seek colleagues who believe in patient-centered care at every touch point, from the initial call for appointment with the physician through the last physical therapy session.

We invite you to submit your resume for consideration! Ortho Rhode Island provides a competitive salary and comprehensive benefit programs including medical, dental, vision, paid sick and vacation, nine paid holidays, supplemental benefits and group long term disability and life insurance! Ortho Rhode Island offers the opportunity to work with a collaborative team focused on the highest level of patient care and teamwork. Learn more about Ortho Rhode Island here.

We are currently recruiting for the following openings:

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Front Desk Receptionist

Orthopedics Rhode Island – Wakefield

Job Description

Ortho Rhode Island is seeking to hire a Front Desk Receptionist at our Wakefield location. We offer the opportunity to work with world class physicians and clinicians in a high energy, patient focused, results oriented, state of the art clinic. Our Front Desk Receptionist is responsible for maximizing daily patient and clinical services by greeting, registering and checking out patients in a friendly and efficient manner. They also direct vendors and visitors as needed to proper contacts.

Ortho Rhode Island is offering a sign on bonus of $500.00, payable at $250.00 upon hire and $250.00 after first successful 90 days.

Individuals performing this job are expected to contribute to our vision, purpose and DRIVE values. The vision of Ortho Rhode Island: create a large group of like-minded shareholders, leverage our physician and administrative talent, recruit and retain ‘A Team’ talent, and deliver amazing value and quality in everything we do. The purpose is: To deliver the best patient experience in our industry.

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Greet patients in a prompt, courteous and helpful manner.
  • Accurately and expeditiously register and update patients’ demographic information
  • Verify insurance eligibility and benefits and document appropriately
  • Obtain and document referrals
  • Ability to triage patients and appropriately schedule them
  • Notify patients of and collect on co-pays and past due balances
  • Check out procedures including scheduling future appointments and outside testing
  • Other duties as assigned

Competencies:

  • Excellent Typing Skills, Electronic Medical Records experience
  • Experience with Insurance Payers
  • Knowledge of Medical Terminology
  • Knowledge of HIPAA Regulations Communication
  • Proficiency Customer/Client Focus
  • Skilled Multi-tasker
  • Attention to Detail

Preferred Education and Experience

  • Discretion to work with confidential information
  • High School Graduate or equivalent
  • Any combination of education, training, and experience that demonstrates the ability to perform the duties of the position.
  • Experience with Microsoft Office (Word, Excel and PowerPoint)
  • Knowledge of HIPAA Regulations
  • Medical Assistant preferred

We invite you to submit your resume for consideration! Ortho Rhode Island provides a competitive salary and comprehensive benefit programs including medical, dental, vision, paid sick and vacation, 9 paid holidays, supplemental benefits and group long term disability and life insurance! Ortho Rhode Island offers the opportunity to work with a collaborative team focused on the highest level of patient care and teamwork. Learn more about Ortho Rhode Island at www.orthopedicsri.com. Or follow us on Facebook at: https://www.facebook.com/OrthoRhodeIsland/

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    Patient Access Agent

    Orthopedics Rhode Island – Warwick

    Ortho Rhode Island is seeking to hire 2 Patient Access Agents for our Warwick location. We offer the opportunity to work with world class physicians and clinicians in high-energy, patient-focused, results-oriented, state-of-the-art-clinics.

    Ortho Rhode Island is offering a $1000.00 bonus, with $500.00 to be paid at sign-on, and another $500.00 to be paid after the first successful 90 days.

    Description

    The Patient Access Agent is the first point of contact for all Ortho Rhode Island patients who are contacting the company by telephone. The Patient Access Center Agent will be responsible for answering and triaging incoming calls to the proper location; all aspects of patient scheduling, including processing referrals; and managing consult requests. They will focus on delivering a consistent, and exceptional level of service, measured through observation, coaching and feedback.

    Duties and Responsibilities include but are not limited to:

    • Promptly answer calls using positive and clear communication to provide patient-focused service and a positive impression of the organization.
    • Handle all calls and referrals, in accordance with organization-identified metrics for productivity and desired service levels.
    • Ability to triage patients and accurately schedule them based on defined appointment booking protocols or navigate patient to the correct area of care for handling.
    • Schedule online and faxed requests for appointments.
    • Accurately and expeditiously register patients, and relate appointment protocols to patient
    • Work and support fellow team members, and peers through positive interactions, as we identify and continue efforts to enhance service excellence.
    • Use of Centricity, Exscribe, SRS, Phoenix and AllMeds EMRs for multiple office appointment scheduling, as well as various insurance portals for verification of insurance, and referral procurement.
    • Other duties as assigned.
    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Position Type/Expected Hours of Work

    This is a full-time, Monday through Friday position.

    Competencies

    • Communication Proficiency
    • Customer/Client Focus
    • Team oriented attitude
    • Skilled Multi-tasker
    • Excellent Typing Skills
    • Proficient with utilizing multiple computer software/systems

    Required Education and Experience

    • 2-3 years’ experience in Call Center environment, or high-volume appointment scheduling environment
    • High School Graduate or equivalent
    • Experience with Microsoft Office (Word, Excel and PowerPoint)
    • Any combination of education, training, and experience that demonstrates the ability to perform the duties of the position.

    Preferred Education and Experience

    • Associate Degree
    • Discretion to work with confidential information
    • Knowledge of HIPAA Regulations
    • Pertinent job-related experience and Medical Terminology
    • Bilingual Spanish or Portuguese a plus

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      Medical Assistant

      Orthopedics Rhode Island – Providence

      Ortho Rhode Island is seeking to hire a Patient Navigator/Medical Assistant for our Providence location. We offer the opportunity to work with world class physicians and clinicians in high-energy, patient-focused, results-oriented, state-of-the-art-clinics.

      Ortho Rhode Island provides a generous sign-on bonus, on a schedule of $1000.00 after the first successful 90 days, $1000.00 on the first anniversary, and $1000.00 on the second anniversary.

      Description

      Our Medical Assistants navigate our patients through all facets of their visits by collecting patient information, providing patient care, and by managing and performing designated duties, such as applying casts, splints and dressings. The Medical Assistant strives to provide a white glove service to the patient during their visit and maintains patient flow throughout the clinic.

      Duties and Responsibilities include but are not limited to:

      • Prepares for patient visit by reviewing physician schedules, verification of required reports and referrals, completion of new patient paperwork/history as needed, entering forms, health history, and financial information in EMR
      • Welcomes patients by greeting them at the office and scans patient information such as ID and insurance card
      • Escorts patients to the exam room and verifies demographics, insurance, referrals/reports received, and credit card form
      • Receives and distributes TDI, FMLA, and Legal paperwork as necessary for prompt turnaround
      • Assess patient chart and assist patient to X-ray if needed
      • Assist providers in the treatment of patients by obtaining histories and vitals, preparing injections, setting up sterile fields, suture removal, dressing changes, cast applications, etc.
      • Completes patient visit by scheduling follow up appointments, MRI, Therapy, or completion of the Surgical Consent Form. Provides patient with necessary notes (work/school)
      • Verifying patient’s medical record is updated accurately and completely
      • Support patient calls and physician messages, including prescription refills, patient questions, etc.
      • Maintain exams rooms with adequate medical supplies, instruments, equipment and sterilization as required
      • Display strong sense of teamwork in daily interactions with all internal and external contacts
      • Compliance with HIPAA and OSHA regulations
      • Other duties as assigned
      Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

      Position Type/Expected Hours of Work

      This is a full-time, Monday through Friday position.

      Required Education and Experience

      • High School Graduate or equivalent
      • Demonstrated excellence in Customer Service and Patient Care
      • Experience as a medical assistant or certification as a medical assistant preferably in Orthopedics
      • Experience with the administrative functions and clerical tasks of a medical office
      • Attention to detail and ability to utilize skills interchangeably to all areas of medical practice
      • Excellent verbal and written communication skills
      • Experience with Electronic Medical Records
      • Ability to work independently as well as a strong contributor to the team
      • Any combination of education, training, and experience that demonstrates the ability to perform the duties of the position

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        Receptionist/Greeter

        Orthopedics Rhode Island – Warwick

        Job Description

        Ortho Rhode Island is seeking to hire a professional, patient focused, energetic, Receptionist/Greeter for our new, state of the art Ambulatory Surgery Center in Warwick. We offer the opportunity to work in our beautiful new facility with world class physicians and clinicians in a high energy, patient focused, results oriented, state of the art clinic. Our Receptionist/Greeters are responsible for maximizing daily patient and clinical services by greeting and assisting patients in a very friendly and efficient manner. The Receptionist/Greeter will also direct vendors and visitors as needed to proper contacts.

        Individuals performing this job are expected to contribute to our vision, purpose and DRIVE values. The vision of Ortho Rhode Island: create a large group of like-minded shareholders, leverage our physician and administrative talent, recruit and retain ‘A Team’ talent, and deliver amazing value and quality in everything we do. The purpose is: To deliver the best patient experience in our industry.

        Essential Functions:

        Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

        • Greet patients in a friendly, prompt, courteous and helpful manner.
        • Ability to triage patients and vendors appropriately
        • Other duties as assigned

        Competencies

        • Communication Proficiency
        • Customer/Client Focus
        • Skilled Multi-tasker
        • Attention to Detail

        Supervisory Responsibility

        This position has no supervisory responsibilities.

        Position Type/Expected Hours of Work

        This is a full-time, Monday through Friday position. The shift will be 6:00 a.m. to 2:30pm or 10:30 a.m. to 7 p.m.

        Required Education and Experience

        • High School Graduate or equivalent
        • Any combination of education, training, and experience that demonstrates the ability to perform the duties of the position.
        • Experience with Microsoft Office (Word, Excel and PowerPoint)
        • Proficient in EMR software.

        Preferred Education and Experience

        • Discretion to work with confidential information
        • Knowledge of HIPAA Regulations
        • Pertinent job-related experience and Medical Terminology
        • Bilingual Spanish or Portuguese a plus

        We invite you to submit your resume for consideration! Ortho Rhode Island provides a competitive salary and comprehensive benefit programs including: medical, dental, vision, paid sick and vacation, 9 paid holidays, supplemental benefits and group long term disability and life insurance! Ortho Rhode Island offers the opportunity to work with a collaborative team focused on the highest level of patient care and teamwork. Learn more about Ortho Rhode Island at www.orthopedicsri.com. Or follow us on Facebook at: https://www.facebook.com/OrthoRhodeIsland/

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          Upload Resume*

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