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Careers

There are exciting opportunities for you at RI’s most comprehensive orthopedic practice!

Our mission is to be the orthopedic practice of choice for those seeking a personal approach to orthopedic care. We promise our patients an unconditional commitment to patient satisfaction, evidence-based quality, and education that empowers them to play an active role in their treatment.

We’re looking for compassionate professionals with a deep understanding of what it means to be a patient and the toll that musculoskeletal conditions can take on your body, and your life. We seek colleagues who believe in patient-centered care at every touch point, from the initial call for appointment with the physician through the last physical therapy session.

We invite you to submit your resume for consideration! Ortho Rhode Island provides a competitive salary and comprehensive benefit programs including medical, dental, vision, paid sick and vacation, nine paid holidays, supplemental benefits and group long term disability and life insurance! Ortho Rhode Island offers the opportunity to work with a collaborative team focused on the highest level of patient care and teamwork. Learn more about Ortho Rhode Island here.

We are currently recruiting for the following openings:

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Patient Access Agent

Orthopedics Rhode Island – Warwick

Ortho Rhode Island is seeking to hire 2 Patient Access Agents for our Warwick location. We offer the opportunity to work with world class physicians and clinicians in high-energy, patient-focused, results-oriented, state-of-the-art-clinics.

Ortho Rhode Island is offering a $1000.00 bonus, with $500.00 to be paid at sign-on, and another $500.00 to be paid after the first successful 90 days.

Description

The Patient Access Agent is the first point of contact for all Ortho Rhode Island patients who are contacting the company by telephone. The Patient Access Center Agent will be responsible for answering and triaging incoming calls to the proper location; all aspects of patient scheduling, including processing referrals; and managing consult requests. They will focus on delivering a consistent, and exceptional level of service, measured through observation, coaching and feedback.

Duties and Responsibilities include but are not limited to:

  • Promptly answer calls using positive and clear communication to provide patient-focused service and a positive impression of the organization.
  • Handle all calls and referrals, in accordance with organization-identified metrics for productivity and desired service levels.
  • Ability to triage patients and accurately schedule them based on defined appointment booking protocols or navigate patient to the correct area of care for handling.
  • Schedule online and faxed requests for appointments.
  • Accurately and expeditiously register patients, and relate appointment protocols to patient
  • Work and support fellow team members, and peers through positive interactions, as we identify and continue efforts to enhance service excellence.
  • Use of Centricity, Exscribe, SRS, Phoenix and AllMeds EMRs for multiple office appointment scheduling, as well as various insurance portals for verification of insurance, and referral procurement.
  • Other duties as assigned.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Position Type/Expected Hours of Work

This is a full-time, Monday through Friday position.

Competencies

  • Communication Proficiency
  • Customer/Client Focus
  • Team oriented attitude
  • Skilled Multi-tasker
  • Excellent Typing Skills
  • Proficient with utilizing multiple computer software/systems

Required Education and Experience

  • 2-3 years’ experience in Call Center environment, or high-volume appointment scheduling environment
  • High School Graduate or equivalent
  • Experience with Microsoft Office (Word, Excel and PowerPoint)
  • Any combination of education, training, and experience that demonstrates the ability to perform the duties of the position.

Preferred Education and Experience

  • Associate Degree
  • Discretion to work with confidential information
  • Knowledge of HIPAA Regulations
  • Pertinent job-related experience and Medical Terminology
  • Bilingual Spanish or Portuguese a plus

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    Medical Assistant

    Orthopedics Rhode Island – Providence

    Ortho Rhode Island is seeking to hire a Patient Navigator/Medical Assistant for our Providence location. We offer the opportunity to work with world class physicians and clinicians in high-energy, patient-focused, results-oriented, state-of-the-art-clinics.

    Description

    Our Medical Assistants navigate our patients through all facets of their visits by collecting patient information, providing patient care, and by managing and performing designated duties, such as applying casts, splints and dressings. The Medical Assistant strives to provide a white glove service to the patient during their visit and maintains patient flow throughout the clinic.

    Duties and Responsibilities include but are not limited to:

    • Prepares for patient visit by reviewing physician schedules, verification of required reports and referrals, completion of new patient paperwork/history as needed, entering forms, health history, and financial information in EMR
    • Welcomes patients by greeting them at the office and scans patient information such as ID and insurance card
    • Escorts patients to the exam room and verifies demographics, insurance, referrals/reports received, and credit card form
    • Receives and distributes TDI, FMLA, and Legal paperwork as necessary for prompt turnaround
    • Assess patient chart and assist patient to X-ray if needed
    • Assist providers in the treatment of patients by obtaining histories and vitals, preparing injections, setting up sterile fields, suture removal, dressing changes, cast applications, etc.
    • Completes patient visit by scheduling follow up appointments, MRI, Therapy, or completion of the Surgical Consent Form. Provides patient with necessary notes (work/school)
    • Verifying patient’s medical record is updated accurately and completely
    • Support patient calls and physician messages, including prescription refills, patient questions, etc.
    • Maintain exams rooms with adequate medical supplies, instruments, equipment and sterilization as required
    • Display strong sense of teamwork in daily interactions with all internal and external contacts
    • Compliance with HIPAA and OSHA regulations
    • Other duties as assigned
    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Position Type/Expected Hours of Work

    This is a full-time, Monday through Friday position.

    Required Education and Experience

    • High School Graduate or equivalent
    • Demonstrated excellence in Customer Service and Patient Care
    • Experience as a medical assistant or certification as a medical assistant preferably in Orthopedics
    • Experience with the administrative functions and clerical tasks of a medical office
    • Attention to detail and ability to utilize skills interchangeably to all areas of medical practice
    • Excellent verbal and written communication skills
    • Experience with Electronic Medical Records
    • Ability to work independently as well as a strong contributor to the team
    • Any combination of education, training, and experience that demonstrates the ability to perform the duties of the position

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      Certified Hand Therapist

      Orthopedics Rhode Island – Providence

      Ortho Rhode Island is seeking to hire Certified Hand Specialist/Occupational Therapist. We offer the opportunity to work with world class physicians and clinicians in a high energy, patient focused, results oriented, state of the art clinics.

      Come join our progressive, patient centered group working closely with Ortho Rhode Island hand surgeons treating a range of operative and non-operative patients. The candidate should enjoy working in a team setting implementing cutting edge evidence based practice in splinting, post-operative management and patient education.

       

      Individuals performing this job are expected to contribute to our vision, purpose and DRIVE values. The vision of ORI: create a large group of like-minded shareholders, leverage our physician and administrative talent, recruit and retain ‘A Team’ talent, and deliver amazing value and quality in everything we do. The purpose is: To deliver the best patient experience in our industry.

      Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

      Essential Functions:

      • Certified Hand Therapist with clinical experience
      • Successful candidates must have strong orthotic fabrication skills
      • Experience working directly with orthopedic hand surgeons
      • Candidate must have a valid RI OT license and be a credentialed CHT
      • Must be available some evenings

      Competencies:

      • Proficient in EMR Software (Exscribe a plus!)
      • Electronic Medical Records experience
      • Knowledge of HIPAA Regulations
      • Excellent Communication Skills
      • Customer/Client Focus

      We invite you to submit your resume for consideration! OrthoRI provides a competitive salary and comprehensive benefit programs; medical, dental, vision, paid sick and vacation, 9 paid holidays, supplemental benefits and group long term disability and life insurance! Ortho Rhode Island offers the opportunity to work with a collaborative team focused on the highest level of patient care and teamwork.

      Learn more about us at www.orthopedicsri.com or follow-us on Facebook: https://www.facebook.com/OrthoRhodeIsland/

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        Front Desk Receptionist

        Orthopedics Rhode Island – Warwick and Providence

        Ortho Rhode Island is seeking to hire Front Desk Receptionists. We offer the opportunity to work with world class physicians and clinicians in a high energy, patient focused, results oriented, state of the flagship campus. Our Front Desk Receptionist is responsible for maximizing daily patient and clinical services by greeting, registering and checking in/out patients in a friendly and efficient manner.

        Individuals performing this job are expected to contribute to our vision, purpose and DRIVE values.

        The vision of ORI: create a large group of like-minded shareholders, leverage our physician and administrative talent, recruit and retain ‘A Team’ talent, and deliver amazing value and quality in everything we do. The purpose is: To deliver the best patient experience in our industry.

        Essential Functions:

        Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

        • Greet patients in a prompt, courteous and helpful manner.
        • Accurately and expeditiously register and update patients’ demographic information
        • Verify insurance eligibility and benefits and document appropriately
        • Obtain and document referrals
        • Ability to triage patients and appropriately schedule them
        • Notify patients of and collect on copays and past due balances
        • Check out procedures including scheduling future appointments and outside testing
        • Other duties as assigned

        Competencies:

        • Excellent Typing Skills
        • Electronic Medical Records experience
        • Knowledge of HIPAA
        • Regulations
        • Communication
        • Proficiency
        • Customer/Client Focus
        • Skilled Multi-tasker
        • Attention to Detail

        Preferred Education and Experience

        • Discretion to work with confidential information
        • High School Graduate or equivalent
        • Any combination of education, training, and experience that demonstrates the ability to perform the duties of the position.
        • Experience with Microsoft Office (Word, Excel and PowerPoint)
        • Knowledge of HIPAA Regulations
        • Pertinent job-related experience and Medical Terminology
        • Bilingual Spanish or Portuguese a plus

        We invite you to submit your resume for consideration! Ortho Rhode Island provides a competitive salary and comprehensive benefit programs including medical, dental, vision, paid sick and vacation, 9 paid holidays, supplemental benefits and group long term disability and life insurance! Ortho Rhode Island offers the opportunity to work with a collaborative team focused on the highest level of patient care and teamwork.

        Learn more about us at www.orthopedicsri.com or follow-us on Facebook: https://www.facebook.com/OrthoRhodeIsland/

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          Per Diem MRI Tech

          Orthopedics Rhode Island – Warwick

          Ortho Rhode Island is seeking to hire a Per Diem MRI Technician. We offer the opportunity to work with world class physicians and clinicians in a high energy, patient focused, results oriented, state of the art flag ship campus.

          Individuals performing this job are expected to contribute to our vision, purpose and DRIVE values.

          The vision of ORI: create a large group of like-minded shareholders, leverage our physician and administrative talent, recruit and retain ‘A Team’ talent, and deliver amazing value and quality in everything we do. The purpose is: To deliver the best patient experience in our industry.

          Essential Functions:

          Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

          Duties and Responsibilities include but are not limited to:

          Perform high quality MRI procedures in support of patient treatment plans. Candidate must be proficient in using and maintaining Siemens MRI equipment.

          Performance Requirements:

          • Identifies patient service requirements by establishing personal rapport with potential and actual patients and other persons in a position to understand service requirements.
          • Ensures operation of radiology equipment by completing preventive maintenance requirements; following manufacturer's instructions; troubleshooting malfunctions; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques.
          • Maintains MRI supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
          • Complies with federal, state, and local legal and professional requirements by studying existing and new legislation; anticipating future legislation; enforcing adherence to requirements; advising management on needed actions.
          • Maintains safe and clean working environment by complying with procedures, rules, and regulations.
          • Gains patient cooperation by reducing anxieties; providing explanations of treatment; answering questions.
          • Prepares patient for radiological procedure by positioning patient; adjusting immobilization devices; moving equipment into specified position; adjusting equipment controls to set exposure factors.
          • Minimizes radiation to patient and staff by practicing radiation protection techniques, using beam restrictive devices, patient shielding, and knowledge of exposure factors.
          • Protects patients and employees by adhering to infection-control policies and protocols; following drug protocols in case of reactions to drugs, such as contrast media, administering first aid, and using the emergency cart.
          • Maintains production and quality of studies by following established standards and procedures; observing radiographic results; making necessary adjustments.
          • Documents patient care services by charting in patient and department records.
          • Contributes to team effort by accomplishing related results as needed.

          Knowledge:

          • Graduate of accredited Radiography program.
          • Certified AART/MRI
          • Licensed to practice in RI
          • Requires effective verbal skills
          • Basic computing skills

          Abilities:

          • Demonstrate excellent teamwork, organizational, and communication skills
          • Effectively communicate tasks or projects to team members
          • Reliable and punctual
          • Friendly and service-oriented
          • Critical thinking skills and deliberate in decision making
          • Able to work at a fast pace, while demonstrating patience with patients
          • Adheres to processes, while looking for opportunities for innovation and improvement
          • Follow through with ORI’s mission and vision

          Required Education and Experience

          • AART/MRI Certification
          • Any combination of education, training, and experience that demonstrates the ability to perform the duties of the position.

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            Physical Therapist

            Orthopedics Rhode Island – Warwick

            Orthopedics Rhode Island is looking for a full time, energetic, hardworking Physical Therapists for our state of the art Orthopedic and Sports

            Medicine facilities in Rhode Island. Take advantage of a great opportunity to treat non-operative and post-operative patients with immediate access to referring physicians and medical records. Enjoy a state of the art clinic to allow all phases of rehabilitation and Sports Medicine Rehabilitation!

            Individuals performing this job are expected to contribute to our vision, purpose and DRIVE values. The vision of Ortho Rhode Island: create a large group of like-minded shareholders, leverage our physician and administrative talent, recruit and retain ‘A Team’ talent, and deliver amazing value and quality in everything we do. The purpose is: To deliver the best patient experience in our industry.

            Physical Therapist Responsibilities

            • Implement progressive evidence based manual therapy, pain science, functional movement patterns, and return to sport training
            • Perform the tasks required by a physical therapist in compliance with state law including evaluations, reevaluations, development of treatment planning, supervision of physical therapist assistants and support staff.

            Physical Therapist Requirements

            • Looking for an Experienced Clinician with orthopedic and sports medicine experience
            • New graduates with a passion for orthopedics encouraged to apply
            • Ability work in a dynamic group environment
            • Must be willing to work some evenings
            • Exercise science background a plus!

            Qualifications:

            • Master's or Doctorate degree in Physical Therapy from accredited program. Current Rhode Island state Physical Therapist license.

            Ortho Rhode Island’s mission is to be the orthopedic practice of choice for people seeking a personal approach to orthopedic care, empowering patients to play an active role in their treatment. Our world-class doctors provide an unconditional commitment to patient satisfaction, education, evidence-based quality, cost-effective services and innovative technology to support patients’ needs.

            We invite you to submit your resume for consideration to: careers@orthopedicsri.com We offer the opportunity to work with our physicians and clinicians in a high energy, patient focused, results oriented, state of the art clinics.

            Ortho Rhode Island provides a competitive salary and comprehensive benefit programs including medical, dental, vision, paid sick and vacation, 9 paid holidays, supplemental benefits and group long term disability and life insurance! We offer the opportunity to work with a collaborative team focused on the highest level of patient care and teamwork. Learn more at www.orthopedicsri.com or follow-us on Facebook: https://www.facebook.com/OrthoRhodeIsland/

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              Human Resources Assistant

              Orthopedics Rhode Island – Warwick

              Ortho Rhode Island is seeking to hire a Human Resources Assistant. We offer the opportunity to work for world class physicians and clinicians in a high energy, patient focused, results oriented, state of the art clinic. The Human Resources Assistant is responsible for the administrative duties of the benefits program as well as support of day-to- day human resource operations in a friendly and efficient manner.

              Individuals performing this job are expected to contribute to our vision, purpose and DRIVE values. The vision of Ortho Rhode Island: create a large group of like-minded shareholders, leverage our physician and administrative talent, recruit and retain ‘A Team’ talent, and deliver amazing value and quality in everything we do. The purpose is: To deliver the best patient experience in our industry.

              Essential Functions:

              Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

              • Answers phones for the HR department
              • Assists employees and supervisors with basic interpretation of HR policies and procedures
              • Responds to reference checks and verifications of employment status
              • Supports HR’s compliance initiatives with co-sources compliance team at HCC
              • Maintains confidential personnel files and personnel actions
              • Prepares and updates job descriptions and job postings as necessary
              • Supports administration of benefit plans, including enrollments, changes and terminations
              • Processes required documents through payroll and HILB to ensure accurate record-keeping and proper deductions
              • Supports all open enrollment periods and distributes timely communication to staff.
              • Assists with new hire onboarding including preparation of new employee files, conducting orientation, completion of Form I-9, and online HIPAA and OSHA training.
              • Processes terminations
              • Prepares the performance review process
              • Recruits and interviews as requested
              • Schedules meetings and interviews as requested by the HR Manager or Director of Experience
              • Makes photocopies; mails, scans and emails documents; and performs other clerical functions
              • Assists or prepares correspondence as requested
              • Processes, sort, and forward HR-related mail as appropriate
              • Other duties as assigned

              Required Education and Experience

              • 1-3 years’ experience in Human Resources
              • 3 years’ experience in Benefits Administration
              • Any combination of education, training, and experience that demonstrates the ability to perform the duties of the position.
              • Associates Degree

              Preferred Education and Experience

              • Bachelor’s Degree
              • Discretion to work with confidential information
              • Knowledge of State and Federal Regulations
              • Pertinent job-related experience

              We invite you to submit your resume for consideration! Ortho Rhode Island provides a competitive salary, comprehensive benefit programs including medical, dental, vision, paid sick and vacation, 9 paid holidays, supplemental benefits and group long term disability and life insurance! We offer the opportunity to work with a collaborative team focused on the highest level of patient care and teamwork. Learn more at www.orthopedicsri.com or follow us on Facebook at: https://www.facebook.com/OrthoRhodeIsland/

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