PROVIDENCE, RI – Ortho Rhode Island, Rhode Island’s largest orthopedic care provider, ranked in the top ten percent for overall best patient experience in 2016, according to a national patient survey. The award is given to those top-performing outpatient organizations whose patient satisfaction scores outperformed those of thousands of providers across the country.
“It’s truly gratifying to earn recognition from our patients,” said Michael Bradley, MD, President and CEO of Ortho RI. “When we formed our practice, we created a new way of looking at the delivery of muscular-skeletal care: from the patients’ perception of their experience. Patient engagement is our number one priority - to understand from a holistic perspective, not just the clinical, what their needs are, how their injury or illness impacts all aspects of their life, and how we can help.”
Survey questions spanned the entire patient experience, asking patients for feedback about the scheduling process to wait times to their interactions with their healthcare provider and more. The survey was conducted by SurveyVitals, a national health-tech firm specializing in patient satisfaction and was completed during January 1 to December 31, 2016.
“We are thrilled to highlight these organizations that have achieved this distinction,” said Bob Vosburgh, President of SurveyVitals. “Their commitment to excellence and doing right by their patients really shows and deserves to be rewarded.”