SMS
Ortho Rhode Isladn uses text messaging to communicate with patients for purposes such as appointment reminders, billing notifications, review and survey requests, and care coordination. We will not send unsecure messages containing protected health information (PHI). You are not required to opt in as a condition of receiving care. Participation is voluntary. However, opting out may prevent us from sending you timely updates regarding your care. Message frequency may vary. Message and data rates may apply.
Carriers are not liable for delayed or undelivered messages.
Text messages sent via SMS and RCS channels are not fully secure and may not be HIPAA-compliant; however, we take reasonable precautions to safeguard your privacy by restricting the content of these messages to non-sensitive notifications.
You may opt out of receiving text messages at any time by replying 'STOP.' You will receive a final confirmation text to verify you have opted out. No further messages will be sent. If you would like to rejoin, you can authorize us to restart by texting 'START'.
For help, reply “HELP” or contact us at (833) 280-2871 and/or spireortho.ethicspoint.com.
Changes To This Notice
We reserve the right to change this Notice. We reserve the right to make the changed Notice effective for Protected Health Information we already have as well as for any Protected Health Information we create or receive in the future. If we make a material revision to this Notice, we will promptly publish the revised Notice on our website and will distribute the revised Notice to all current patients.
Complaints
If you feel that your privacy has been violated, please notify the Chief Compliance and Privacy Officer, Karyn Wilkinson via our Spire Orthopedic Partners Compliance Helpline by phone at (833) 280-2871 or online at spireortho.ethicspoint.com.
You may also file a complaint with the Secretary of the United States Department of Health and Human Services. All complaints must be made in writing and should be submitted within 180 days of when you knew or should have known of the suspected violation. There will be no retaliation against you for filing a complaint.
To file a complaint with the Secretary, mail it to: Secretary of the U.S. Department of Health and Human Services, 200 Independence Ave, S.W., Washington, D.C. 20201. Call (202) 619-0257 (or toll free (877) 696-6775) or go to the website of the Office for Civil Rights, https://www.hhs.gov/hipaa/filing-a-complaint/index.html. Again, please be assured, there will be no retaliation against you for filing a complaint.
